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Terms of Service

Last updated: September 18, 2026

Welcome to qutabshahi.com. These Terms of Service ("Terms") govern your use of our website and your purchase of products from Qutab Shahi IND ("we," "us," "our"). By placing an order or using our site, you agree to these Terms.

1. About Us

Qutab Shahi IND operates an online store selling Kashmiri chai and qehwa products at qutabshahi.com, registered at:

House No. 8/120, Khokhar Street, Pura Heeran, Sialkot, Sialkot

For any questions, contact us at qutabshahikashmirichai@gmail.com.

2. Products and Pricing

  • We make every effort to accurately describe and display our products, but we do not guarantee that descriptions, images, or colors are completely error-free.
  • All prices are listed in Pakistani Rupees (PKR) and are subject to change without notice, though any change will not affect an order already confirmed.
  • We reserve the right to limit the quantity of any product available for purchase.

3. Orders and Order Confirmation

  • Placing an order on our site is an offer to purchase, which we may accept or decline.
  • After placing an order, you will receive an order confirmation message via WhatsApp, which may ask you to confirm or cancel your order. Orders that are not confirmed, or that are actively cancelled through this message, will not be processed.
  • We accept the payment methods listed at checkout, including Cash on Delivery (COD) where available.

4. Shipping and Delivery

  • Estimated delivery times are provided at checkout and are not guaranteed.
  • Once your order is dispatched, you will receive a WhatsApp message with your courier and tracking information.
  • Risk of loss and title for products pass to you upon delivery to the shipping address you provided.

5. Returns and Refunds

Returns, replacements, and refunds are governed by our separate Refund and Return Policy, which forms part of these Terms.

6. Intellectual Property

All content on this site, including text, graphics, logos, and images, is the property of Qutab Shahi IND and may not be copied, reproduced, or used without our written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Qutab Shahi IND is not liable for any indirect, incidental, or consequential damages arising from your use of our site or products. Our total liability for any claim will not exceed the amount you paid for the relevant order.

8. Governing Law

These Terms are governed by the laws of Pakistan. Any disputes arising from these Terms or your use of our site will be subject to the exclusive jurisdiction of the courts of Sialkot, Pakistan.

9. Changes to These Terms

We may update these Terms from time to time. Continued use of our site after changes are posted constitutes your acceptance of the revised Terms.

10. Contact Us

Qutab Shahi IND House No. 8/120, Khokhar Street, Pura Heeran, Sialkot, Sialkot qutabshahikashmirichai@gmail.com