ریفنڈ پالیسی

Refund and Return Policy

Last updated: September 18, 2026

At Qutab Shahi IND ("we," "us," "our"), we want you to be genuinely happy with your Kashmiri chai and qehwa products. This policy explains when returns, replacements, and refunds are available.

1. Food Products and Returns

Because our products are consumable food items, we cannot accept returns of opened or used products for reasons of hygiene and food safety, except where the product arrived damaged, defective, or incorrect (see Section 2).

Unopened, unused products in their original packaging may be returned within 7 days of delivery.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered:

  1. Contact us within 48 hours of delivery at qutabshahikashmirichai@gmail.com
  2. Include your order number and clear photos of the item and packaging
  3. We will offer a full refund or a free replacement, at your choice, once we've confirmed the issue

We cover the cost of return shipping in these cases, and there is no restocking fee.

3. Order Cancellations

  • You may cancel your order free of charge any time before it has been dispatched.
  • Once an order has been marked as dispatched and you've received a shipping/tracking notification, it can no longer be cancelled, though the return process in Sections 1 and 2 still applies if there's an issue with the delivered item.
  • If you receive a WhatsApp order confirmation message and do not respond, or select Cancel, your order will not be processed or charged.

4. Refund Method and Timing

Approved refunds are issued to your original payment method (or, for Cash on Delivery orders, via bank transfer or other method we arrange with you directly) within 7-10 business days of approval.

5. How to Start a Return or Refund Request

Email us at qutabshahikashmirichai@gmail.com with your order number and the reason for your request. We aim to respond within 24-48 hours.

6. Contact Us

Qutab Shahi IND House No. 8/120, Khokhar Street, Pura Heeran, Sialkot, Sialkot qutabshahikashmirichai@gmail.com qutabshahi.com