Help & Answers
Frequently asked questions
Quick answers about our chai, ordering, and delivery.
What is Kashmiri pink chai?
Kashmiri pink chai (also called noon chai or kehwa) is a traditional tea from Kashmir, slow-brewed until it develops its signature rosy colour, then served creamy with milk. Our concentrate captures that traditional taste so you can pour an authentic cup in minutes.
How do I prepare it?
Take 2 to 3 cups of milk and bring it to a boil for 3-4 minutes. Add 1 cup of concentrate and simmer for 2-3 minutes. Pour and serve hot.
Does it contain real saffron?
Yes. Every bottle is brewed with real saffron along with Kashmiri tea leaves, cardamom, cinnamon, and star anise. The rosy colour comes from the traditional brewing method — never artificial colouring.
How should I store the bottle?
Store in a cool, dry place. Refrigerate after opening and use within 15 days for best quality.
Do you deliver across Pakistan?
Yes — we deliver nationwide with a flat delivery charge of Rs 250. See our Shipping & returns page for details.
What payment methods do you accept?
We currently offer Cash on Delivery (COD) — you pay when your order arrives at your door.
How can I reach you?
Message us on WhatsApp at +92 329 5126001, email qutabshahikashmirichai@gmail.com, or DM us on Instagram @qutabshahikashmirichai.